Booking Fee 

Ezy Spa Movers will require a booking fee for holding a delivery spot or a holding fee,  for used spa customers.

On acceptance to engage either by variable or in writing customers accepts that they have read and understood all Ezy Spa Movers terms and conditions and are willing to proceed under these terms and conditions. 

This is required at time of booking or included in invoice . This will hold the delivery time slot and is not repayable if the customer changes mind or decides to use another contractor or if we arrive on site to perform a relocation and site is not accessible due to any reason other then Ezy Spa Movers error. If delivery is completed then this is included in the ordinal invoice amount.    

Customer Requirements :

Customer to ensure Spa will actual fit into area described. And that they have checked all requirement to ensure spa will fit into position first time. 

Provide all reasonable access details and photos of desired location including both pick up and delivery sites for spa delivery.

Ezy Spa Movers reserve’s the right to determine if the site access or transportation requirements are unsafe to proceed. If deemed unsafe Ezy Spa Movers will abort or place the spa in a safe secure location. All booking fees will be payable and all thrid party contactors  fees if relevant are still payable directly to relevant parties. Ezy Spa Movers are not responsible for any future third party contractors customer may deem necessary or engage after the fact to complete this traction.   

Customer is to provide clear and aceturate size and weight of spa or hot tub being transported. Ezy Spa Movers and in no way held responsible finically or in any other manner for customer error.

Customer has checked and confirmed Spa or Hot tub will enter into required location without removal of loose items or removal of fixed items etc.: doors, gates, fences, pot plants, furniture’s.    

Ezy Spa Movers or any of its parent companies or affiliates cannot and are not held responsible being, financial or for repairable action for any second hand spa or used spa while in transit or while in Ezy Spa Movers procession.

Ezy Spa Movers provides quotes being over the phone or in writing are a guide only and are for a one attempt delivery only.

Rebooking Fee.

If the spa is unable to be installed on the first attempt of delivery, or if it is found that the spa will not fit or there is an obstruction or incorrect information has been provided, preventing the placement then an rebooking fee for a second attempt of placement is payable to Ezy Spa Movers cost will be determined at time of first delivery.    

Ezy Spa Movers uses photos as a guide only and cannot not concluded actual measurements or if the spa can fit into required position from photos or from customers directions.

Extra Time Required On Site

If it is required to either wait for items to be removed or customer is not available at either the pick up or drop sites. Requiring staff to wait for more then 30 minutes then an hour rate will be charged starting from the first arrival site time. hours charged for two staff members will begin at $180 per hours.

If staff are required to remove items to ensure spas desired position etc. doors, gates, fences, pot plants, furniture’s. then the hourly charge fee as detailed above will come into effect.   

Third Party Contractors

Ezy Spa Movers will engage third party contractors needed to compete the delivery or positioning of the spa, etc. Crane operators. These third party contractors costs will be forwarded to the customer and payable either directly to the thrid party contactor or to Ezy Spa Movers as required depending on prior arrangements. Ezy Spa Movers does not include thrid party contractors in its delivery costs unless prior arrangements have being made. 

Delivery costs are always payable to Ezy Spa movers even if the third party contactors are required at a later date from ordinal delivery support.

Or if the crane has been deem necessary to complete the delivery after first attempt has failed.   

 Storage

If required Ezy Spa Movers can hold your Spa for a period of time without charge (48hrs ) if the spa is held for any reason other then Ezy Spa Movers being unable to deliver then, an storage fee will be chargeable relevant to the period of time held and size of the spa being held, this is non refundable. 

 

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Australian Company Number 633 463 644: Last updated 20/08/2021